Duke Energy has expressed appreciation to its customers in the Carolinas for conserving electricity during a period of extreme cold on Monday morning. The company reported that customer efforts to reduce energy use helped ease pressure on the electric grid and supported reliable service during one of the season’s coldest mornings.
“Customer conservation made a meaningful difference today,” said Gerald Wilson, Duke Energy vice president of grid operations. “We appreciate every household and business that adjusted their routines to help manage energy demand on the grid through this period of unusual cold, and we’re grateful for the support from local, state and federal officials who helped encourage conservation. Our teams continue to work around the clock to ensure that our power plants and grid remain ready to meet our customers’ energy needs.”
Duke Energy indicated it is well positioned to meet customer demand for the remainder of the week. The company continues efforts to expand its range of energy sources as part of ongoing economic growth in North Carolina and South Carolina.
The utility also reminded customers about available programs and resources designed to help manage winter energy use and bills. These include flexible payment options such as installment plans, choosing due dates, or requesting extensions; assistance programs like Share the Light Fund; local community resources through 211.org; alternative rate options; bill credits for qualifying smart thermostats; and tools for tracking energy usage via Duke Energy’s website or mobile app.
Duke Energy serves approximately 4.7 million electric customers across North Carolina (about 3.8 million) and South Carolina (nearly 860,000). As one of America’s largest energy holding companies, Duke Energy operates electric utilities serving a total of 8.6 million customers in six states with a combined capacity of 55,100 megawatts. Its natural gas services reach 1.7 million customers in five states.
The company continues its transition toward cleaner generation sources—including renewables, nuclear, natural gas, and energy storage—while investing in upgrades to its electric grid infrastructure.
Further information can be found at duke-energy.com or through Duke Energy’s social media channels.
