In 2025, Duke Energy Florida’s investment in self-healing technology played a significant role in reducing power outages for its customers. According to the company, this technology helped avoid more than 280,000 extended power outages and saved over 300,000 hours of outages for customers during that year.
Self-healing technology is designed to automatically detect outages and reroute power to restore service faster or prevent an outage altogether. Duke Energy Florida reports that it can reduce the number of affected customers by up to 75% and often restores power in less than a minute.
Currently, more than 1.7 million out of the company’s 2 million customers benefit from this technology, which is about 82% of its customer base. This figure is more than double the number of customers served with self-healing technology in 2020.
The impact was especially notable during the 2024 hurricane season. The company says that self-healing systems saved approximately 3.3 million hours of outages during Hurricane Milton, around 1.8 million hours during Hurricane Helene, and about 208,000 hours during Hurricane Debby.
Melissa Seixas, Duke Energy Florida state president, commented on the importance of these advancements: “Even without major storms, we see the benefits of self-healing technology,” she said. “It helps our system respond automatically when something goes wrong, often restoring power in seconds and reducing how many customers are affected. That means fewer outages, faster restoration and a more reliable experience for our customers year-round.”
Seixas also noted that outside factors such as vegetation, wildlife or vehicles striking power lines can cause outages at any time. She stated that continued investment in self-healing technology is essential for improving reliability and reducing outage times.
Duke Energy Florida plans to expand its self-healing capabilities into 2026 to provide more resilient service under both normal conditions and severe weather events.
Duke Energy Florida operates as a subsidiary of Duke Energy and serves two million residential, commercial and industrial customers across a 13,000-square-mile area in Florida with a total energy capacity of 12,300 megawatts.
Parent company Duke Energy (NYSE: DUK), headquartered in Charlotte, North Carolina, serves electric utility customers across six states with a collective energy capacity of nearly 54,800 megawatts. Its natural gas utilities serve an additional customer base across five states. The company continues to focus on upgrading its grid infrastructure while investing in cleaner energy sources such as renewables and storage solutions.
