Duke Energy Florida announced on Mar. 20 that it is encouraging customers to use its Usage Alerts program as temperatures begin to rise across the state.
The company said the Usage Alerts program helps customers monitor their energy consumption and anticipate monthly bills before they arrive, which can be especially important during the warmer months when air conditioning use increases.
Customers with a smart meter and an email address on file are automatically enrolled in the program. They receive mid-cycle email notifications showing how much electricity they have used so far and an estimate of what their bill could be if usage continues at the same rate for the rest of the billing cycle. This advance notice allows customers to adjust their energy habits, such as changing thermostat settings or shifting activities to cooler times of day, potentially reducing costs before receiving their bill.
Melissa Seixas, Duke Energy Florida state president, said, “As Florida temperatures begin to climb, many customers see an increase in energy use. Supporting our customers with strong billing visibility and usage monitors to reduce monthly bills is a priority. Usage Alerts provide helpful insight during the billing cycle so customers can better understand their energy use and make adjustments before their bill arrives.”
In addition to Usage Alerts, Duke Energy Florida offers other tools such as different rate options, bill credits for enrolling qualifying smart thermostats, online tracking of energy use through its website or mobile app, Budget Billing for predictable monthly payments, installment plans, flexible payment dates, and due date extensions. Customers enrolled in Budget Billing do not receive Usage Alerts but benefit from consistent monthly bills regardless of changes in usage or weather.
Duke Energy Florida supplies electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida. Its parent company Duke Energy serves millions more across several states and is investing in grid upgrades and cleaner generation sources.
